Resources — bidit

FAQ

1. Pricing and Margin

No, because you set your reserve price before anything goes live. With Bidit Classic, you set the minimum price you will accept for each product. With Bidit Cart, you set a minimum for the cart total. Bidit never accepts an offer below those numbers. You are not opening the door to any price, you are opening the door to your price or better.
Bidit declines it, politely, automatically, and without any awkwardness. The customer sees a gentle response and can either try again or continue shopping normally. You never have to see or respond to low-ball offers manually.
Yes. You can set a counter-offer threshold, so if a customer's offer is close but not quite there, Bidit automatically responds with a counter. You decide what close enough means. The whole thing happens in seconds, with no manual involvement from you.
Only on the products and carts you choose to enable it on, and only within the rules you set. Think of it less as negotiating and more as giving a specific customer a private path to yes. Your pricing stays exactly as it is for everyone else.
That is exactly what your minimum price controls. Before you go live, you work out the minimum margin you are comfortable with per product. Bidit is built around that number. Every accepted offer is one you have pre-agreed to, not one that caught you off guard.
Not if your minimums are set correctly. Your minimum is the safety net. The setup process with our Merchant Success team specifically covers how to set prices that protect margin, so you go live with confidence, not guesswork.
Yes. Each product can have its own minimum price. A high-margin product and an end-of-line clearance item can have completely different parameters. You are not required to apply one rule across everything.
Yes. You can enable and disable Bidit Classic per product at any time, and switch Bidit Cart on or off whenever you need to.
Yes. Bidit runs independently of your existing promotions. You can run a sale event and have Bidit active at the same time. They do not interfere with each other. A customer can’t buy a product below the minimum you set. The one thing to consider is making sure your minimums account for any existing promotions on specific products.
That is something our Merchant Success team actively monitors with you. If offers are coming in but nothing is being accepted, it is usually a signal that your minimum is set above what customers are willing to pay for that product. We will flag it and work through an adjustment with you, that is exactly the kind of insight the offer data gives you.

2. Brand Image

No, and this is one of the most important differences between Bidit and promotions. There is no additional discount being advertised. No banner, no email blast, no code that gets shared in group chats. One customer, one private offer, one outcome. Your listed prices stay exactly as they are. Just a simple nudge when the customer is at their highest intent, the purchase moment.
Bidit only appears on the products or carts you activate it on. You control the message: how the prompt is worded, which products are eligible, and the experiences your customers receive. Customers who use it understand it as a feature of that particular purchase, not a permanent expectation.
Technically yes, but this is true of almost every purchasing experience, including sale events, loyalty discounts, and any negotiation that happens offline. The key is that Bidit is private by design. There is no public record of what any individual customer paid. The same dynamic exists in every industry from real estate to airlines.
Done well, it does the opposite. Offering a customer a private way to engage with pricing is a signal that you value their business individually, not that your products are worth less. The framing matters.
Yes. The prompts can be styled and worded to match your brand. You are not stuck with generic copy or a design that clashes with your store. On Shopify the options are straightforward to configure yourself. For other platforms, our Merchant Success team helps set this up as part of your onboarding.
Nothing in the Bidit experience encourages or enables this. The offer is private, there is no confirmation screen designed to be shared, and there is no public record of the price agreed. Like any private transaction, you cannot fully control what a customer tells their friends, but Bidit is built to keep it between you and them.

3. The Bidding Process

Customers get two bids per session. Here is how it works:
1. First bid: if it meets your minimum, the sale goes through immediately. If it is close, Bidit automatically sends a counter offer based on your rules. The customer can accept the counter or walk away.
2. Second bid: if the first bid was too low, the customer still has a second attempt. They can adjust their offer and try again straight away.
If both bids are unsuccessful, the conversation ends for that session, but not forever. The customer can come back the following day with a fresh set of bids. The two-bid structure keeps the process fair and prevents customers from endlessly submitting low offers. They always feel they had a genuine shot. You never accepted anything below your minimum.
They get a polite, on-brand response. They still have their second bid to use, they can adjust their offer and try again straight away. If both bids miss, Bidit lets them know they are welcome to try again the following day. The experience is designed to feel fair and low-friction whether the answer is yes or no. The come back tomorrow mechanic keeps the customer engaged with your store rather than sending them to a competitor.
Bidit gives each customer two bids per session. If both come in below your minimum, Bidit declines and lets them know they can try again the following day. They cannot keep submitting the same offer in a loop, the process has a clear structure that keeps it fair for both sides.
You do not review individual offers in real time, Bidit handles evaluation automatically based on the rules you set in advance. You get full data on every offer through your regular reporting: what was offered, on which product or cart, and what the outcome was. Everything is captured, nothing is lost.
When a customer's offer is close to your minimum but not quite there, Bidit can automatically respond with a counter, a price between their offer and your minimum. You set the threshold for what counts as close enough to trigger a counter, and what the counter price will be. The customer sees the counter and can either accept it or decline. If they decline, they still have their second bid available. The whole exchange happens in seconds and feels like a natural back-and-forth, not a system rejection.
An accepted Bidit price is typically held for 48 hours. The customer can come back to the product within that window, click the Bidit prompt, and pick up where they left off at the price they were offered. After 48 hours the price lapses and they would need to bid again. This is automatic, no manual intervention from you.
Yes. As well as Accept and Counter, you can configure other response types depending on how close the offer is to your minimum. A voucher gives the customer a discount code to use elsewhere on your store. A timer politely tells them to try again later. A custom prompt sends a tailored message, for example come in-store for a free appraisal, or an alternative experience. The setup with our Merchant Success team covers which response makes sense at which offer band, so the customer always gets a reply that fits how close they were.

4. Setup and How It Works

If you are on Shopify: Most merchants are live within a day. Installation takes under an hour directly from the Shopify App Store. Our Merchant Success team then walks you through setting your minimums and configuring which products to enable, so you go live with confidence, not guesswork.
If you are on WooCommerce, Wix, or another platform: Our Merchant Success team handles the setup with you directly. It is not a lengthy process, but it does need a bit of hands-on time with our team to get everything connected and configured correctly. Get in touch and we will give you a realistic timeline for your specific platform, most merchants are live within a few days.
If you are on Shopify: No. Bidit is a plugin that installs directly from the Shopify App Store. There is no custom code required to get started. You can have it live in under an hour.
If you are on WooCommerce, Wix, or another platform: You will not need a developer, but you will need a hand from our team. Our Merchant Success team handles the integration with you directly, they will guide you through the setup step by step and make sure everything is configured correctly before you go live. It is not a big lift, but it is not quite as self-serve as Shopify. Get in touch and we will tell you exactly what is involved for your specific platform.
On a product page with Bidit Classic enabled, they see a simple Make an offer button above the normal add-to-cart button. On a cart with Bidit Cart enabled, they see a prompt to make an offer on their full cart before checkout. Both are designed to feel like a natural part of your store, not a pop-up or an interruption.
No. If Bidit experiences any issue, the offer prompt simply does not appear, your store continues to operate completely normally. Customers can still browse and buy at full price. Bidit is built so that any downtime on our side is invisible to your customers.
You handle it through your normal store order management, exactly as you would any other order. Bidit does not create a separate order system, once an offer is accepted, the transaction lives in your store like every other sale.
An accepted counter offer does not guarantee a completed purchase, the customer still needs to go through checkout. If they drop off at that point, it is treated like any other abandoned cart. The offer data is still recorded, so you can see it in your reporting. Some merchants use this as a signal: if counter offers are being accepted but checkout is not being completed, it may point to a friction point in the checkout experience itself rather than a Bidit issue.

5. Bidit Classic

Bidit Classic adds a Make an offer button to your product pages. When a customer is looking at something they want but are on the fence about the price, they can name what they would pay instead of leaving. You have already set your minimum, if their offer meets it, the sale goes through. If it is close, Bidit counters. If it is too low, it declines politely. The whole interaction happens on the product page, before they even add to cart.
Yes, and that is exactly how most merchants start. With Bidit Classic you choose which products to enable it on. It works particularly well on higher-consideration items, end-of-line stock, or anything where price is the main reason customers do not convert. You are in full control of where it appears.
That is the recommended approach. Start with one product or a small selection, slower-moving lines or higher-margin products are a good place to begin. See how it performs, then expand from there. Our Merchant Success team can help you identify the best starting point based on your store data.
It sits above your normal add-to-cart button on the product page, so customers always have both options in front of them. They can offer, or they can buy at full price. You decide how it is styled and worded to match your store.
something our Merchant Success team actively monitors with you. If offers are coming in but nothing is being accepted, it is usually a signal that your minimum is set above what customers are willing to pay for that product. We will flag it and work through an adjustment with you, that is exactly the kind of insight the offer data gives you.

6. Bidit Cart

Bidit Cart activates inside the cart, after a customer has added items but before they reach checkout. It gives customers who are already committed to buying a chance to make an offer on their full cart total. Your rules decide what happens, accept, counter or decline. The order completes through your normal checkout. Nothing about your checkout experience changes.
You set the minimum cart value before the prompt appears. If a customer's cart is below that threshold, they will not see the Bidit Cart prompt at all. This keeps the feature relevant, you are not inviting small orders to negotiate further down.
No. Bidit Cart sits on the cart page, before checkout begins. Your checkout flow is completely unchanged. If a customer ignores the Bidit prompt, they proceed to checkout exactly as normal, nothing is added, nothing is slowed down.
Returns are handled exactly the same way as any other order in your store. Your existing returns and refund policy applies in full. Bidit does not create a separate returns process or any special conditions around the price that was agreed. If a customer wants to return something they bought through a Bidit offer, they follow your standard returns process. One thing worth noting: the refund would be for the agreed offer price, not the original listed price, which is standard practice for any negotiated sale.

7. Running Both Products

Bidit Classic activates on a product page, a customer can make an offer on a single item they are looking at. Bidit Cart activates inside the cart, a customer can make an offer on everything in their cart before checkout. They are two separate products that work at two different moments in the customer purchasing journey. You can run one or both at the same time.
If your main challenge is getting customers who browse products to actually buy, start with Bidit Classic. If your main challenge is cart abandonment or growing average order value, start with Bidit Cart. If you are not sure, our team can look at your store data and recommend a way forward.
Yes, and many merchants do. Bidit Classic catches hesitation on individual products earlier in the journey. Bidit Cart catches hesitation right before the final commitment. Together they cover the two moments where sales most commonly fall over.
Yes. The two products operate independently. A customer could make an offer on an individual product via Bidit Classic, add it to their cart at the agreed price, and then also make an offer on their full cart via Bidit Cart before checkout. Your rules and minimums for each apply throughout.

8. Data and Reporting

You get full visibility on every offer, what was offered, on which product or cart, whether it was accepted, countered or declined, and at what price the sale completed. Over time this builds a clear picture of what your customers are actually willing to pay, by product and by season. It is pricing data you simply cannot get any other way.
You will know quickly. Our team provides you with regular data on how your Bidit activity is performing: offers received, offers accepted, counters made, and the revenue those sales generated. You can see exactly what is working and where there is room to adjust your minimums or which products you have enabled.
Reporting covers four areas: conversion uplift (with versus without Bidit), bid conversion rate (offers received versus offers accepted), margin management (gross margin and gross margin dollars compared to your minimum), and customer engagement (traffic and Bidit usage). It is enough to see immediately whether Bidit is moving the numbers that matter to you, and where to fine-tune your minimums or which products are enabled.
Yes. Bidit is built on secure infrastructure and all customer data is handled in accordance with privacy regulations. We do not use or share your customer data with third parties.
Bidit does not handle payment data directly. When an offer is accepted, the customer completes the transaction through your store's normal payment process. Bidit integrates with your existing checkout, it does not sit between the customer and their payment details.
Yes. Private offer mechanics, where a customer proposes a price and a merchant accepts or declines, are an established and legal commercial practice. Bidit is designed and operated in compliance with Australian Consumer Law. If you have specific legal questions about your use case, we recommend seeking your own advice, but the core mechanic is well within standard commercial practice.

9. Getting Started and Fees

No lock-in contract. Before you get started you will agree to our terms, standard stuff that covers how the platform works and protects both sides. There is no minimum commitment period and no penalty for leaving. You can cancel any time. Bidit is not a SAAS model.
The way Bidit's fees work is simple: you only pay when Bidit makes you a sale. If a customer makes an offer and it goes through, a fee applies to that transaction. No sales through Bidit, no fees. It is designed that way deliberately, we only make money when you do.
Talk to our team for the full picture on pricing, it depends on your setup and which products you are running. What we can tell you upfront is that our core model is performance-based: we charge on completed Bidit transactions. Get in touch and we will give you a straight answer for your specific situation.
Bidit invoices monthly, within 7 days of receiving your reporting for the previous period. Payment terms are 14 days from the invoice date. Amounts are in AUD and exclusive of GST unless stated otherwise.
You can pay by bank transfer (EFT) to the account on the invoice, or by credit card. Credit card payments attract a small surcharge to cover processing costs, the surcharge is shown at the time of payment.
Bidit can vary the transaction fee on 30 days written notice. If a change does not work for you, you can terminate the agreement under the standard termination clause. There is no surprise pricing or quiet rate changes.
Each store needs its own agreement. If you operate multiple Shopify stores, a separate Transaction Services Agreement is signed for each one, so the configuration, fees, and reporting stay tidy and store specific.
Every merchant gets access to our Merchant Success team, real people who help you with setup, pricing strategy, and getting the most out of both products. We are not a set-and-forget tool.
Then you cancel and owe nothing beyond any sales Bidit already helped close. But before you get to that point, our Merchant Success team will actively work with you to troubleshoot, adjusting which products are enabled, reviewing your minimums, and making sure the setup is giving Bidit a fair run. Most early issues come down to configuration, not the product.

10. Technical and Security

Self-serve, install yourself: Shopify, installs directly from the Shopify App Store in under an hour.
With Merchant Success team support: WooCommerce, Wix, and other major ecommerce platforms. Get in touch and we will confirm what is involved for your specific setup.
If Bidit experiences any issue, the offer prompt simply does not appear, your store continues operating completely normally. Customers can still browse and buy at full price. Bidit is built so that any downtime on our side is invisible to your customers and causes no disruption to your store.
If a service incident does happen, for example a bug, outage, or security event, Bidit will provide notification within 24 hours of becoming aware of it. Your store keeps running normally in the meantime, customers can still browse and buy at full price, but you will hear from us directly, so you are never left in the dark.
Bidit records offer activity, what was offered, on which product, and the outcome. This is the data that feeds your performance reporting. We do not use your customer data for any purpose outside of providing the Bidit service to you, and we do not share it with third parties. All data is handled in accordance with applicable privacy regulations including the Australian Privacy Act.

11. Handling Customer Queries

A quick reference for the most common situations your team is likely to see when customers contact you about a Bidit-enabled order.

Treat it as a normal fulfilment query. The accepted Bidit offer becomes a standard order in your store the moment checkout is completed. Look it up in your order management, check shipping status, and respond as you usually would for any other order.
Your standard returns and refund policy apply in full. Process the return through your usual workflow. The only thing to remember is that the refund is for the price the customer actually paid, the agreed Bidit price, not the original listed price. Australian Consumer Law guarantees still apply in the same way.
Offer rules are set by you in advance, and Bidit checks each offer privately against those rules. There is nothing personal in a decline, and the customer is welcome to try again after the cooldown period. A friendly response explaining that the offer fell outside your acceptable range, with an invitation to come back, is usually all that is needed.
This is by design and worth explaining clearly. Bidit accepted prices are private and unique to each individual offer. There is no public Bidit price, and one accepted offer does not entitle anyone else to the same number. The same dynamic exists across many other industries, from real estate to airlines.
Two quick things to check. First, confirm Bidit is enabled for that product, the toggle should be on for that specific item. Second, check that the customer is on the live store, not a cached or older version of the page. If the prompt is still missing after that, contact the Bidit support team and we will dig in.
Treat this as a priority issue and let us know straight away. Bidit is built so an offer can never be accepted below the minimum you set, so if it looks like that has happened, we want to investigate immediately. Capture the order ID and a screenshot if you can and contact the Bidit support team.
They bought from you. Bidit is the technology that handles the offer evaluation, but the contract of sale is between you and the customer. You are the seller of record, you process payment through your own checkout, and you handle delivery, returns, and customer service. Bidit does not sell goods or take payment.
For anything to do with their order, fulfilment, returns, or refunds, customers should come to you. If a customer believes there was a technical issue with the Bidit offer process itself, for example the prompt did not load or did not accept their input, you can pass that on to the Bidit support team on their behalf.

Everything you need to understand, launch and get more from Bidit

1. Pricing and Margin

2. Brand Image

3. The Bidding Process

4. Setup and How It Works

5. Bidit Classic

6. Bidit Cart

7. Running Both Products

8. Data and Reporting

9. Getting Started and Fees

10. Technical and Security

11. Handling Customer Queries

Logos & Brand Assets

Brand Guidelines

Need help launching Bidit?

Ready to introduce Bidit to your customers?

Everything you need to understand, launch and get more from Bidit

1. Pricing and Margin

Won't I just end up selling everything at a lower price?

What if a customer offers something ridiculously low?

Can Bidit counter an offer automatically?

Does this mean I'm always negotiating on price?

How does this affect my margin?

Is there a risk I'll accept an offer and lose money?

Can I set different minimums for different products?

Can I turn Bidit off during a sale or promotion?

Does it work alongside my existing discount codes and promotions?

What if I set my minimum too high and no offers are being accepted?

2. Brand Image

Will this make my brand look like it's always on sale?

What if customers start expecting to negotiate every time?

Could two customers compare notes and realise they paid different prices?

Will it cheapen how customers see our products?

Can I control how the offer prompt looks and what it says?

Can a customer share their accepted offer price with others?

3. The Bidding Process

How many chances does a customer get to make an offer?

What happens if a customer's offer is declined?

What happens if a customer makes the same low offer twice?

Can I see what offers customers are making?

How does the counter offer work exactly?

How long is an accepted price held for?

Are there other ways Bidit can respond besides accepting or countering?

4. Setup and How It Works

How long does it take to set up?

Do I need a developer?

What does the customer actually see?

What if there's a technical issue and Bidit goes down? Will it break my store?

What if I need to cancel an order after an offer is accepted?

What if a customer accepts a counter offer but then does not complete the checkout?

5. Bidit Classic

What is Bidit Classic?

Can I use it on just some products, not my whole store?

What if I want to test it before committing to the whole store?

Where exactly does the Make an offer button appear?

What if I set my minimum too high and no offers are being accepted?

6. Bidit Cart

What is Bidit Cart?

Does Bidit Cart work on any size cart, or is there a minimum?

Does using Bidit Cart affect my checkout speed or experience?

How do returns work on orders placed through Bidit Cart?

7. Running Both Products

What is the difference between Bidit Classic and Bidit Cart?

Which one should I start with?

Can I run both at the same time?

If a customer uses Bidit Classic on a product, can they also use Bidit Cart?

8. Data and Reporting

What data do I get from Bidit?

How do I know if it's working?

What specific metrics does Bidit track?

Is my customer data safe?

Is Bidit secure? What happens with customer payment data?

Is Bidit compliant with Australian Consumer Law?

9. Getting Started and Fees

Is there a lock-in contract?

Is there a monthly fee on top of the transaction fee?

How does invoicing work?

What payment methods can I use?

Can the transaction fee change over time?

What if I run more than one store?

What kind of support do I get?

What if I set things up and it just doesn't work for my store?

10. Technical and Security

Which platforms does Bidit work with?

What if there's a technical issue and Bidit goes down?

How will I be told if there is an issue or outage?

What data does Bidit store about my customers?

11. Handling Customer Queries

A customer says their offer was accepted but they have not received their order. What do I do?

A customer wants to return something they bought through Bidit. How does that work?

A customer feels their offer was rejected unfairly. What do I tell them?

A customer noticed a friend got a different price on the same product. How do I respond?

A customer says the Bidit prompt is not appearing for them. What should I check first?

I think a sale went through below my minimum. What do I do?

A customer is asking who they bought from, me or Bidit?

Where do I direct customers if they need help with something Bidit-specific?